Chat with your customers on your site for sales and support easily, and beautifully. Now LiveChat uses real-time technology and you are able to install on unlimited websites.
Live Chat Unlimited Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.
Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.
- Easy and convenient for visitors
- Build rapport with potential customers via live chat
- Increase sales
- Reduce customer support line costs by using live chat
- Learn to understand the pain points of your customers
- No hidden costs, it’s free
- Unlimited agents
- Live chat with your website visitors
- Transfer chats to other agents
- Set up departments
- Easy to use interface for both the admin and the visitor
- Fully customizable chat box
- Create a custom offline message form
- Storage of offline messages
- Apply animations to the chat window
- Access historical live chat records
- Use of 3CX Live Chat Servers for sending and receiving chats at lightning fast speeds
- 3CX integration for access to advanced features like video and audio chats as well as other enterprise level features
- Compatible with translation plugins
- Add surveys or polls to your chat box
- Anonymity for your visitors
- Automatic pop-up of chat box
- Ability to only show the chat box to registered users
- Compatible with all caching plugins (live chat window loaded via Ajax)
- Desktop Notifications when a new live chat comes in
- View missed live chats
- Comprehensive list of live chat options
- Enable/Disable the sound when a new live chat message is received
- Ban visitors from chatting to you based on IP Address
- Select whether Name and Email is required when users initiate a chat
- Quick Responses (insert a predefined response to your live chat box)
- Data triggers (time trigger, scroll trigger, page trigger, on page leave trigger)
- Enterprise level chat reports
- Elevate chat to Video or Audio call.
- Apps for iOS & Android, desktop and web.
- Customer satisfaction ratings for each chat session
- Add your company logo to the live chat window
- Add your photo to the live chat window
- Include/exclude the live chat from appearing on certain pages
- Choose when to accept chats
Get 3CX Live Chat for free!
30 SECONDS LIVE CHAT INSTALLATION
Our live chat plugin is quick and easy to install and configure and instantly gives you the ability to chat directly with website visitors in real-time. The user-friendly setup wizard makes installation simple and our comprehensive guides ensure you have everything you need to fully customize the plugin.
Latest Live Chat Unlimited Agents can initiate a live chat with a visitor or vice versa. Once the live chat plugin is activated, click on “Live Chat” in the left menu navigation. When a visitor lands on your website, their details will be displayed in the live chat control panel. They can start a conversation by entering their details in the live chat box displayed on their screen and clicking “Start chat”. A notification will play in your live chat control panel. Once you accept the chat, you can converse with your visitor. Increase your website conversion rates by providing real time live support and assistance.
CHAT, VIDEO & VOICE WHEN INTEGRATED WITH 3CX
The 3CX Live Chat plugin runs on our Cloud Servers for a reliable and high performing live chat solution. Alternatively, integrate with 3CX for a multichannel customer service suite complete with chat, video and voice. Don’t have 3CX? Get it free for one year including hosting!
EXTERNAL/3RD PARTY SERVICES
3CX Live Chat makes use of the external services listed below in order to add functionality to the plugin and enrich the user experience.
3CX LIVE CHAT ACTIVATION API & CHAT SERVER SELECTOR (HTTPS://WPLC.3CX.NET) (REQUIRED)
GRAVATAR (HTTPS://EN.GRAVATAR.COM/) (REQUIRED)
UI AVATARS (HTTPS://UI-AVATARS.COM/) (REQUIRED)
- English (3CX Team)
- Italian (3CX Team)
- Hebrew (strelok89)
- Korean (taehwilee)
sales and support of Live Chat Unlimited
- Open source
- Install on unlimited domains
- 100 users1 can chat at one time (i.e. 10 operators and 90 visitors)
- Lightweight.. It works in iframe not to hurt your page performance. Your widget loads itself once your page fully loaded..
- Multi-lingual support (WPML and Polylang plugins)
- Very clean code
- More than one operators can reply the same user’s question
- “Email notifications” when new visitor is online (optional)
- SSL support. All your and visitor messages will be encrypted
- Tested with latest WordPress
- GDPR compliance (see details end of the page)
- Tested with PHP 7.4 and WordPress 5.6
(1): One browser tab equals to 1 user connection. If a user opens 2 tabs on your website, it will be counted as 2 user connections
- WordPress 4.7 or newer version
- PHP 5.4 or newer version
- Free Firebase account
“After the one off payment for the plugin there are no other costs such as monthly fees or other pricing plans making it a great choice for those who just want an online chat solution with no additional costs.” – WP Lift Review
In WordPress Themes
Screets LC is safe and secure. All chat transmissions are sent through Google Clouds which is certified under major privacy and security standards – see https://firebase.google.com/support/privacy/.
Besides, the plugin does NOT store any private information of your visitors into real-time database. They are all anonymous. So your visitors don’t need to request deleting data which is required by GDPR. However, you can still activate acceptance checkbox for offline form directly from offline chat options.
We are still working on better compliance for GDPR. If you have any questions, feel free to contact firstname.lastname@example.org.